Returns/Policies

Quality and Service

As part of the Righteous Hound experience we aim to provide you with unique, high quality goods and excellent customer service. Please let us know if there’s something we can do to serve you better.

 
Shipping
 
Most items will ship out in 5-7 business days. As with any retail company, on occation we experience delays beyond our control and orders may take 10 - 14 days to ship.
 
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
 

Happy Hound Exchanges

If you need a different size, the quickest and easiest way to exhange it is to place a new order then follow the Return steps below. If you would like us to place the exchange order we would be happy to do that once the returned item is recieved. 

Happy Hound Returns

If you are not 100% satisfied with your purchase, simply send it back within 14 days and we'll refund the full cost of the item minus shipping costs. Just follow the steps below:

  1. Simply login to your account
  2. View the order using the "Complete Orders" link under the My Account menu
  3. Click the Return Item(s) button and fill out the form
  4. Please mail all returns via USPS to:
        

    Righteous Hound
    PO Box 7561
    Asheville, NC 28802

Don't have an account? Don't worry. Simply include a copy of your order confirmation or order number and name in with the product you are returning. Let us know if it is a refund or exchange and the reason. Mail it back to us at the above address.

Also, we suggest that you send items back using USPS along with a tracking number. We are not responsible for items that are lost while in-transit to us. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, please contact us for an hassle free exchange.

You may return most items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Feel free to e-mail us with any questions: info@righteoushound.com

Payments

We accept Visa, MasterCard and American Express through Stripe. Payments can also be made with PayPal. Items will ship after full payment is received.

Prices shown online are in US Dollars and are exclusive of taxes.  Sales tax will only be charged on orders placed by residents  located in the state of Georgia. No other tax or import duty will be applied to orders shipped to other locations within the USA.
 

Privacy and Security

We will never share or sell your information to any third party. The information we collect is only used to process and contact you regarding your order. 

Our web site is secured by a GeoTrust SSL certificate which provides up to 256 bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.